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Lifestyle Concierge - Travel Specialist – Cantonese (Melbourne)
Are you...
 A travel consultant who loves working in the travel industry?
 The person your friends always turn to for suggestions on their holiday destinations?
 ‘In the know' about all the new hotel openings about town and best places to go on holiday?
 Someone who thrives in a fast paced and fun working environment?
Our client is looking for passionate, motivated and resourceful individuals to join their APAC team. As a Travel
Specialist, your primary role is to fulfil leisure travel requests on behalf of their members. Your exceptional
customer service skills, commercial judgement, skilful use of their job management system and GDS booking
technology (preferably Amadeus) as well as passion for travel will deliver superb member satisfaction and
repeat usage of their concierge for travel and other services.
The Company
Our client is the global market leader for lifestyle management and concierge services.
They use their expertise, technology and buying power to grant their members direct access to the best travel,
live entertainment, dining and luxury retail services. They also work closely with suppliers to provide
exclusively negotiated benefits and employee loyalty schemes.
Our client delivers their service through a combination of a unique technology-enabled platform and the
expertise of their highly trained lifestyle managers.
Requirements
The ideal candidate will have:
 Fluency in Business Cantonese and English (to liaise with Cantonese & English speaking members)
 Travel background is a necessity with experience in Hotels, Travel, Airlines, Airport etc.
 GDS skills required in Amadeus, Galileo or Sabre.
 Strong team player with exceptional verbal, interpersonal and communication skills when dealing with
members and suppliers, working in a calm and professional manner at all times.
 High adaptability to a dynamic changing environment
 The ability to work independently and perform well with little supervision
 Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with
tact and diplomacy and demonstrating excellent problem solving skills
 Good research and administration skills with the ability to multitask and handle several projects
 An enthusiasm to work with an emphasis for detail and follow through as required.
 The highest customer service standards are expected and must be maintained at all times
 Self-motivation, commitment and possess initiative & drive in the job
 Experience in the high-end and luxury customer service, dining, ticketing, travel, luxury or hospitality
industry would be an added advantage
For our client their people are at the heart of the business and they have a culture of recognition, reward and
supporting staff development.
All employees enjoy a range of benefits including 3 extra days of annual leave in their third year and extra
month every 5 years. Our client also operates a company Loyalty Reward program that recognises and rewards
commitment and loyalty to the business and can also be used to fund adventures during sabbaticals.
One of their more popular perks, working holiday opportunities with the ability to work from any of their 20+
offices without taking annual leave.
This position is a full-time position with week day and evening and weekends shifts.
Please note that we can only accept applications if you have the right to work in Australia
To apply for this role or if you would like additional information please contact
Kathy Fatseas on email kathy@acihr.com